Product Designer, Messaging Experience - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Join the Messaging Experience Team at Ada.
• Shape AI communication across messaging channels.
• 3+ years of product design experience required.
• Strong interaction and visual design skills needed.
• Work collaboratively with cross-functional teams.
• Design for modularity and accessibility.
• Define modern, intelligent messaging experiences.
• Comfortable navigating ambiguity and problem spaces.
• Focus on user-first design principles.
• Experience with AI/ML systems is a bonus.

Requirements

• 3+ years of product design experience.
• Strong interaction and visual design skills.
• Systems thinking approach to design.
• Ability to work in ambiguity.
• User-first mentality in design.
• Effective communication and collaboration skills.
• Outcome-driven focus on design impact.

Benefits

• Unlimited Vacation policy.
• Comprehensive health benefits.
• Wellness account for overall well-being.
• Flexible work schedule.
• Remote-first work environment.
• Learning and development budget.
• Access to cutting-edge AI tools.