Engineering Manager, Training - Remote

Overview

As an Engineering Manager overseeing our Training team, you will lead a group of 5-8 talented engineers in collaboration with internal and external stakeholders, Product Managers, Machine Learning Scientists, and Designers to execute Ada’s ambitious roadmap.

In Short

• Lead a team of engineers focused on AI customer service solutions.
• Foster a high-performing team culture.
• Collaborate with cross-functional teams.
• Manage AI projects and ensure timely delivery.
• Support team growth through coaching and performance management.
• Implement data-driven decision-making processes.
• Recruit and develop top engineering talent.
• Balance immediate goals with long-term strategies.
• Enhance user experiences through exceptional AI technologies.
• Work in a flexible, remote-first environment.

Requirements

• Experience with LLMs and AI technologies.
• Strong product engineering mindset.
• Coaching mindset with a focus on team development.
• Ability to communicate effectively with stakeholders.
• Customer-obsessed approach to service delivery.
• Experience in high-growth startup environments (bonus).
• Knowledge of SDKs, APIs, and integration systems (bonus).
• Self-aware and open to feedback.
• Data-driven with a balance of intuition.
• Strong prioritization skills.

Benefits

• Unlimited Vacation.
• Comprehensive health benefits.
• Wellness account for personal development.
• Flexible work schedule.
• Remote-first, in-person friendly options.
• Learning and development budget.
• Work from home budget for a seamless experience.
• Access to cutting-edge AI tools.
• Hands-on experience with LLMs.
• A thriving industry with innovative opportunities.