DevOps Engineer - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Join a team focused on building and maintaining foundational infrastructure and tools.
• 3+ years of experience in DevOps or Site Reliability Engineering.
• Hands-on experience with cloud-based systems (AWS/Azure/GCP).
• Strong automation skills to reduce operational toil.
• Experience with containers and distributed computing platforms like Kubernetes.
• Support various developer tools and processes.
• Participate in on-call rotation for production services.
• Contribute to delivering cross-cutting technical solutions.
• Enhance internal developer experience.
• Work with engineering teams to troubleshoot core infrastructure issues.

Requirements

• 3+ years of experience in DevOps, Site Reliability Engineering, or platform teams.
• Strong motivation and experience in using automation.
• Hands-on experience managing and scaling data infrastructure.
• Experience creating and supporting cloud-based systems at scale.
• Strong understanding of a server-side programming language.
• Experience handling on-call responsibilities for production services.
• Good understanding of DevOps concepts and best practices.
• Experience with MongoDB and horizontally scaling data stores.

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals.