Customer Solutions Consultant II - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

In Short

• Provide technical and subject matter expertise to innovative companies.
• Collaborate with the Sales team to maximize customer ROI.
• Guide customers after their initial purchase for successful adoption.
• Lead discovery sessions to uncover requirements and challenges.
• Utilize knowledge of APIs and SaaS platforms to address technical questions.
• Deliver compelling presentations to all organizational levels.
• Support customers through implementation and going live.
• Drive adoption of the platform and increase automated resolutions.
• Collaborate with Product Management and Engineering for product improvement.
• Support pre-sales and post-sales efforts for client retention and expansion.

Requirements

• 2+ years of pre-sales/post sales engineering or consulting experience.
• 1+ years in a customer relationship building role.
• Proficient in APIs and familiar with SaaS platforms (Shopify, Salesforce, etc.).
• Excellent communication and presentation skills.
• Experience developing relationships with senior-level stakeholders.
• Reliable team player with a start-up mentality.
• Generative AI implementation experience is a strong asset.

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health, dental, vision, and life insurance.
• Wellness Account: Invest in your overall well-being.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your growth goals and skills.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack.
• A Thriving Industry: Join the forefront of innovation in AI.