Application Support Specialist - Remote

Overview

The Application Support Specialist will interact with partners and customers to ensure high levels of satisfaction through technical mentoring, coaching, and consulting services.

In Short

• Provide first level support to partners and customers.
• Become proficient with Acumatica’s product suite.
• Troubleshoot and analyze application-related issues.
• Establish and maintain positive client relationships.
• Deliver solutions based on customer requirements.
• Provide continuing education on Acumatica products.
• Manage technical service requests and ensure timely resolutions.
• Communicate proactively about product and program information.
• Document client inquiries and provide feedback to R&D.
• Collaborate with cross-functional teams and create Knowledge Base articles.

Requirements

• Understanding of accounting principles and business practices.
• College Degree in relevant fields.
• Experience in support at an ERP company, preferably SaaS-based.
• Technical knowledge of Finance, Payroll, and related fields.
• Experience in account management or service and support.
• Ability to deliver quality service and solve problems remotely.
• Comfortable troubleshooting software and IT-related problems.
• Knowledge of customer service principles.
• Strong verbal and written communication skills.
• Detail oriented with excellent multi-tasking skills.

Benefits

• Work/life balance.
• Professional and financial growth potential.
• Casual and high-energy work culture.
• Supportive team environment.
• Opportunities for training and development.