Application Support Specialist - Remote

Overview

The Application Support Specialist role at Aquatic Informatics involves providing technical and application support to customers, ensuring high satisfaction while managing multiple priorities.

In Short

• Provide application and technical support via tickets, calls, and emails.
• Manage and balance multiple support ticket priorities.
• Assess technical complexity of tickets for escalation.
• Monitor ticket SLAs to maintain high customer satisfaction.
• Create and review knowledge base articles.
• Assist with product configurations and installations.
• Collaborate across teams to resolve issues.
• 3+ years of customer-facing software support experience required.
• Strong technical expertise in SQL Server, SaaS, and APIs.
• Excellent communication skills are essential.

Requirements

• 3+ years of customer-facing software support/implementation experience.
• Advanced technical expertise in SQL Server, Windows Server, SaaS, APIs, and scripting.
• Experience with Salesforce, Office 365, and helpdesk platforms.
• Excellent written and verbal communication skills.
• Post-secondary education in IT or related field is an asset.
• Bilingual in Italian or French is a plus.
• Knowledge of water or wastewater systems is advantageous.
• Software development exposure or networking experience is beneficial.

Benefits

• Flexible working hours.
• Professional onboarding and training options.
• Career coaching and development opportunities.
• Health benefits.
• Participation in a mission-driven company.
• Work in a supportive and collaborative team environment.
• Opportunities to make a real difference in water resource management.