Branch Customer Service Representative - Remote

Overview

The Auto Club Group is seeking a Branch Customer Service Representative to provide excellent service to members, promote products, and assist in driving new business.

In Short

• Provide sales and support services to members.
• Generate leads and update members on products.
• Handle cashiering services and process payments.
• Resolve member/customer complaints effectively.
• Conduct outbound promotional calls.
• Support travel and insurance sales staff.
• Participate in office events to generate revenue.
• Work in a high-volume, fast-paced environment.
• Maintain professionalism and effective communication.
• Opportunity for career advancement within the company.

Requirements

• High School Diploma or equivalent.
• Experience in a customer-focused environment.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office applications.
• Strong communication skills, both verbal and written.
• Basic math skills for monetary transactions.
• Ability to work under pressure and irregular hours.
• Passion for working with people.
• Team player with a commitment to customer service.
• Willingness to participate in community events.

Benefits

• Competitive hourly wage of $19.00.
• Incentives and annual bonus potential.
• Comprehensive medical, dental, and vision benefits.
• 401k Match and paid parental leave.
• Paid Time Off (PTO) and company paid holidays.
• Tuition assistance and professional development opportunities.
• AAA Membership Discounts and perks.
• Inclusive and welcoming work environment.
• Opportunities for career growth.
• Support for diverse backgrounds and experiences.