User Support Specialist - Remote

Overview

The User Support Specialist at Accurx plays a crucial role in assisting users in healthcare settings, ensuring they effectively utilize the products to improve communication in healthcare.

In Short

• Provide empathetic and solution-focused support via Intercom to users and patients.
• Become an expert in a specific area of the Accurx product.
• Gather and present user feedback to influence product development.
• Prepare teams and users for product releases.
• Continuously improve user support processes and tools.

Requirements

• Passion for improving healthcare and making a difference.
• Experience in user or customer support, especially with tools like Intercom.
• Curiosity and a collaborative mindset.
• Strong communication skills with diverse audiences.
• Eagerness to learn new systems and become a product expert.

Benefits

• Salary of £32,000 - £42,000 plus share options valued at £14,500.
• Flexible benefits with a budget of £600 for perks.
• Hybrid working model with a minimum of three days in the Shoreditch office.
• Annual learning and development budget.
• Enhanced parental leave policy.