Quality Assurance Analyst with German - Remote

Overview

As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes.

In Short

• Perform quality audits of agent transactions monthly.
• Provide feedback to agents and their managers.
• Create and distribute Quality Assurance reports.
• Analyze quality results and recommend improvements.
• Participate in client meetings regarding quality processes.
• Manage monthly calibration sessions with stakeholders.
• Conduct side-by-side coaching to improve agent performance.
• Maintain quality assurance metrics.
• Requires at least 2 years of experience in Quality.
• German language proficiency at B2 level.

Requirements

• Excellent communication skills.
• Good analytical thinking abilities.
• Experience in quality auditing.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to work independently and in a team.

Benefits

• Support for physical, mental, and financial health.
• Opportunities for skills development through certifications.
• Inclusive and diverse workplace environment.
• Recognition as one of the World’s Best Workplaces.
• Work with exceptional people and leading technology.