Quality Assurance Analyst - Remote

Overview

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning. As our Quality Assurance Analyst, you’ll be the go-to person for answers and prompt solutions, guaranteeing high quality continues to distinguish our technological platforms.

In Short

• Serve as a subject matter expert (SME) on all lines of business (Medicare, Medicaid, commercial, etc.) and stay current with regulatory guidelines.
• Design testing documentation templates and testing scope as required by new client implementations.
• Develop, document, and execute test plans, and test cases and/or scripts based on business requirements.
• Conduct peer reviews of testing results and documentation to ensure the quality of the work.
• Complete analysis, documentation, and reporting to both internal and external stakeholders.
• Create and support client facing, and executive summary materials and discussions as required.
• Document and track issues identified during testing activities to ensure defect resolution.
• Engage in business requirement gathering process; providing feedback to ensure that the requirements are well-defined and testable.
• Adhere to all current and future company processes as well as specific Quality Assurance validation processes.
• Create and maintain draft SOPs (Standard Operating Procedure) related to testing and quality activities.

Requirements

• Associate’s Degree or Bachelor’s Degree in Business, Engineering, Healthcare, or related field.
• 2+ years of experience or equivalent in a health plan or pharmacy benefit management setting.
• Experience with testing methodologies, project management, troubleshooting, root cause analysis, quality assurance practices and tools.
• Experience in spotting patterns, trends, and discrepancies in datasets through problem solving.
• Experience in analyzing large data sets through dashboard tools (e.g., SQL, Tableau, QVW and Excel tools).
• Excellent oral and written communication skills.
• Availability to work in a specified time zone or working schedule.
• Availability for on-call hours, including evenings, weekends, and holidays.

Benefits

• Flexible hybrid work model.
• Diversity, equity, inclusion, and belonging are guiding principles.
• Equal employment opportunities to all employees and applicants.