Quality Assurance Analyst - Remote

Overview

As a Quality Assurance Analyst at Hopper, you will play a crucial role in enhancing our quality insights program, focusing on customer service excellence through data-driven analysis and collaboration.

In Short

• Run day-to-day QA operations for App sales channel and HTS partners.
• Collaborate with OSP quality teams to improve QA processes.
• Develop and deliver QA analysis as a core function.
• Convert QA signals and data into actionable business intelligence.
• Identify performance opportunities related to product/service issues.
• Engage in continuous improvement and learning cycles.
• Utilize strong communication and coordination skills.
• Work closely with service delivery teams.
• Conduct COPC based audits and DSAT scrubbing.
• Be a subject matter expert in quality assurance practices.

Requirements

• Proven experience in quality assurance roles.
• Strong analytical skills with a focus on data.
• Excellent communication and stakeholder management abilities.
• Familiarity with COPC standards and DSAT processes.
• Ability to work collaboratively in a team environment.
• Experience in customer service or related fields.
• Detail-oriented with a commitment to quality.
• Proficient in data analysis tools and methodologies.
• Ability to identify and address performance issues.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a customer-focused environment.
• Engagement in continuous learning and improvement.
• Collaboration with experienced quality teams.
• Potential for career growth within the organization.
• Access to data-driven decision-making processes.
• Supportive work culture that values quality insights.
• Flexible work arrangements.
• Competitive compensation package.
• Health and wellness benefits.
• Participation in innovative projects.