Technical Support Specialist - Remote

Overview

The Technical Support Specialist resolves customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills. As such, technical aptitude, empathy, and ability manage multiple concurrent issues are crucial.

In Short

• Resolve customer technical issues for corporate products.
• Utilize strong customer service and technical skills.
• Work in a follow-the-sun support model.
• Manage multiple concurrent issues effectively.
• Join a respected team of support professionals.
• Flexibility in working hours required.
• Periodic on-call requirements.
• 2+ years in a similar role.
• Ability to work independently and in a team.
• Excellent communication skills in English.

Requirements

• Excellent technical troubleshooting and issue documentation skills.
• Strong working knowledge of various Operating Systems.
• Good understanding of IT security concepts.
• Experience with software deployment and disk imaging solutions.
• Strong knowledge of firewalls, anti-virus, and encryption products.
• Proficiency with IP networking concepts and protocols.
• Experience writing and using basic database queries.
• Experience with CRM or ticket tracking systems.
• Outstanding customer service skills.
• Ability to prioritize and manage a high workload.

Benefits

• Base pay range from $55,000 - $65,000.
• Eligibility for annual bonus program.
• Work from Anywhere flexibility.
• Opportunity to work with top-tier talent.
• Contribute to innovative security solutions.