Implementation Manager - Strategic Accounts - Remote

Overview

The Implementation Manager - Strategic Accounts at Abridge plays a critical role in ensuring the successful deployment and implementation of Abridge products and services with customers, serving as the primary point of contact and driving seamless project execution.

In Short

• Lead customer implementations and serve as the primary point of contact.
• Own the creation, coordination, and execution of project plans.
• Accountable for leading through each project phase.
• Identify and manage project risks and develop contingency plans.
• Communicate project progress and issues to stakeholders.
• Develop and execute comprehensive testing plans.
• Collaborate to identify and implement process improvements.
• Participate in creating repeatable processes for scalability.

Requirements

• Track record of successful healthcare technology implementation projects.
• Excellent communication and information synthesis skills.
• Highly organized and detail-oriented.
• Results-driven with a focus on continuous improvement.
• Strong relationship-building skills with stakeholders.
• Ability to escalate issues early with proposed solutions.
• Creative problem-solving and conflict resolution skills.
• 3+ years of project management experience in B2B environments.
• Experience with electronic record systems (Epic preferred).

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage.
• Paid Parental Leave: 16 weeks for all full-time employees.
• 401k and Matching: Contribution matching for future investments.
• Pre-tax Benefits: Access to FSA and Commuter Benefits.
• Learning and Development Budget: Yearly contributions for professional growth.
• Sabbatical Leave: 30 days of paid leave after 5 years.
• Competitive compensation and equity grants.