Implementation Manager, Strategic Accounts - Remote

Overview

The Implementation Manager at Abridge plays a vital role in ensuring the successful deployment of healthcare technology products and services, acting as the primary contact for partners and driving project execution.

In Short

• Lead customer implementations and serve as the primary point of contact.
• Own the creation and execution of project plans.
• Accountable for all project phases from kickoff to post-live stabilization.
• Identify and manage project risks and issues.
• Set standards for effective communication with stakeholders.
• Develop and execute comprehensive testing plans.
• Collaborate to implement process improvements.
• Participate in creating repeatable processes for scalability.

Requirements

• Track record of successful healthcare technology implementations.
• Excellent communication and information synthesis skills.
• Highly organized and detail-oriented.
• Speed and results-driven with a focus on efficiency.
• Strong relationship-building skills with stakeholders.
• Ability to escalate issues early with solutions.
• Creative problem-solving and conflict resolution skills.
• 3+ years of project management experience in B2B software deployment.
• Experience with electronic record systems; Epic is a plus.

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans: 100% premium coverage for employees.
• Paid Parental Leave: 16 weeks for all full-time employees.
• 401k with Matching: Contributions to help invest in the future.
• Pre-tax Benefits: Flexible Spending Accounts and Commuter Benefits.
• Learning and Development Budget: Support for courses and workshops.
• Sabbatical Leave: 30 days of paid leave after 5 years.
• Competitive compensation and equity grants.