Customer Service Representative - Remote

Overview

We are leading the next wave of talent acquisition innovation with a candidate-centric recruiting model that helps companies engage candidates with meaningful experiences. As a Customer Service Representative, you will be responsible for addressing customer issues and ensuring a positive experience.

In Short

• Take ownership of customer issues.
• Troubleshoot problems and see them through to resolution.
• Escalate unresolved issues to the appropriate internal teams.
• Collect prompt and accurate feedback from customers.
• Document knowledge in the form of solution articles.
• Champion the use of a helpdesk software.

Requirements

• Sound knowledge of the product/service.
• Ability to communicate effectively with customers.
• Experience in customer support roles.
• Strong problem-solving skills.
• Ability to document solutions effectively.

Benefits

• Opportunity to improve customer experience.
• Work in a dynamic and innovative environment.
• Be part of a team focused on continual process improvement.