Account Manager - Remote

Overview

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.

In Short

• Manage complex client accounts and ensure favorable client relationships.
• Renew, expand, and convert service relationships with existing customers.
• Utilize phone, chat, email, and video calls for partner support.
• Implement strategies to retain revenue and increase partner engagement.
• Resolve escalated customer issues and ensure satisfaction.
• Achieve revenue-based quotas through effective account management.
• Evaluate customer needs and propose solutions.
• Build relationships with decision-makers at all levels.
• Identify risks and develop contingency plans.
• Work with multiple partners concurrently.

Requirements

• Must reside in the United States with a valid address.
• 3+ years of experience in partner management or account management.
• Exceptional communication and relationship management skills.
• Strong organizational skills to manage multiple accounts.
• Experience with MS Office and Salesforce.com.
• Bachelor's degree preferred.
• 5+ years in partner management or developer relations preferred.
• Familiarity with API billing models is a plus.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Comprehensive employee assistance program.
• Free learning and leadership development programs.
• Networking opportunities with organized groups.
• Health and wellness programs.
• Mentorship programs for career support.
• Modern office setting with advanced technologies.
• Diversity, equity, and inclusion programs.