Customer Service Representative (German-speaking) - Remote

Overview

As a Customer Service Representative (German-speaking) at Concentrix, you will be part of a global team focused on improving customer experiences in the Sport Clothing industry.

In Short

• Handle incoming customer contacts via various channels.
• Log call details onto management systems.
• Maintain product knowledge and expertise.
• Ensure service level agreements (SLA) are met.
• Work remotely from Spain.
• Full-time position, 39 hours/week.
• Salary includes bonus potential.
• Receive full paid training.
• Opportunities for career development.
• Join a diverse and inclusive workplace.

Requirements

• Proficient or bilingual in German and advanced in English.
• Strong customer care skills.
• Able to listen and understand customer needs.
• Ownership of customer calls and resolution processes.
• Open to learning and diverse backgrounds.

Benefits

• Full paid training on company processes.
• Career development programs available.
• Supportive work environment.
• Competitive salary with bonus opportunities.
• Work-life balance with a permanent contract.