Bilingual Customer Success - Family Care Associate - Remote

Overview

As a Bilingual Customer Success - Family Care Associate at Abby Care, you will play a crucial role in supporting family caregivers throughout their caregiving journey, ensuring they have the resources and guidance they need to provide quality care.

In Short

• Full-time remote position with a schedule of Monday to Friday, 8:00 am to 4:00 pm Eastern Time.
• Engage with families facing challenges in home-based care.
• Lead the Family Care Journey from onboarding to ongoing engagement.
• Support families through onboarding, training, and Medicaid certification.
• Stay in regular contact with caregivers to provide support and accountability.
• Create community-building activities for caregivers.
• Maintain accurate documentation and communication in internal systems.
• Fluency in English and Spanish is required.
• Prior customer-facing experience is preferred.
• Experience in the US healthcare industry is strongly preferred.

Requirements

• Fluency in English and Spanish (verbal and written).
• Associate or Bachelor’s degree required.
• Customer-facing experience: Proven ability to engage with customers.
• Background in Account Management / Customer Success / Call Center Operations.
• High-volume call management: Capable of handling 50–70 calls per day.
• Project management expertise: Skilled in managing complex initiatives.
• Highly organized with attention to detail.
• Technical proficiency in CRM tools; Salesforce experience is a plus.
• Empathetic, resilient, and patient personal qualities.

Benefits

• Competitive compensation packages with performance bonuses.
• Generous paid time off including 15 days of PTO and 10 paid holidays.
• Team bonding activities and annual company retreat.
• Company-issued laptop to support your role.