Family Enablement Manager - Remote

Overview

As a Family Enablement Manager at Abby Care, you will lead a team of Family Growth Associates, enhancing family caregiving experiences through effective coaching and management.

In Short

• Lead and coach a team of Family Growth Associates.
• Engage families throughout the care funnel stages.
• Model positivity and responsible ownership.
• Set and achieve performance targets.
• Conduct training and provide real-time feedback.
• Identify and resolve team performance issues.
• Utilize data for performance forecasting.
• Ensure CRM processes are followed rigorously.
• Foster a supportive team culture.

Requirements

• Experience in outbound sales or customer engagement roles.
• At least 2 years of supervisory experience.
• Strong communication skills in English.
• Proven ownership mindset.
• Analytical skills for using dashboards and metrics.
• CRM experience, preferably Salesforce.
• Ability to give and receive feedback.
• High learning agility.
• Cultural humility.
• Reliable internet and time zone alignment.

Benefits

• Competitive compensation packages with performance bonuses.
• 15 days of paid time off plus US holidays.
• Team bonding activities and annual retreats.
• Company-issued laptop for work support.