Customer Success - Family Growth Associate - Remote

Overview

As a Family Growth Associate at Abby Care, you will play a crucial role in empowering underserved families to access care, working in a fast-paced remote environment.

In Short

• Work remotely in a fast-paced environment with a focus on growth.
• Engage with families to inform them about care benefits.
• Manage family pipeline and exceed growth goals.
• Provide support and guidance to families navigating healthcare.
• Opportunity for personal and professional growth.
• Collaborate with a compassionate team focused on uplifting each other.
• Handle a high volume of calls daily (60-70).
• Experience in US healthcare is preferred.
• Utilize CRM tools, Salesforce is a plus.
• Empathy and tenacity are essential traits.

Requirements

• Customer-facing experience is required.
• Experience in Account Management and Customer Success Development.
• Ability to manage a high volume of calls.
• Preferred experience in the US Healthcare industry.
• Excellent project management skills.
• Experience with CRMs, especially Salesforce.
• Deep empathy and patience are crucial.
• Proficiency in Spanish is a plus.

Benefits

• Growth and learning opportunities.
• Supportive and energizing team environment.
• Flexible use of interpersonal skills and creativity.
• Impactful role within the company.
• Focus on uplifting and caring for team members.