HRConnect Consultant - Customer Experience with German - Remote

Overview

The HRConnect Consultant acts as the point of contact for employees and managers HR inquiries providing them with outstanding HR service and maintaining high customer satisfaction. In this role, you will help AbbVie colleagues succeed at work by supporting them in resolving HR-related queries and processing transactions.

In Short

• Provide advice to employees and managers related to HR processes, system time and absence tracking, policies, and general questions through various channels like phone, chat or email.
• Provide accurate, valid, and complete information to the employees by using the right methods and tools (procedures, policies, knowledge databases).
• Navigate employees and managers with self-service transactions and processes.
• Maintain data in our HR system (Workday).
• Manage HR documentation (employment contracts).
• Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery.
• Initiate conversations with internal and external stakeholders to improve service quality and efficiency.
• Actively look for continuous improvement ideas and run initiatives towards process improvements and automation.
• Keep the process documentation up-to-date.
• Deliver system and process training to new joiners.

Requirements

• Proven customer service experience (1-3 years).
• Strong written and oral communication skills in English (C1) and German (C1).
• Experience with HR service and processes as well as HRIS tools and systems considered an asset.
• Customer orientation and ability to adapt to the changing environment quickly.
• Team player attitude and transparent communication skills.
• Continuous improvement mindset.
• Experience in project management considered an asset.
• Ability to multi-task, prioritize, and manage time effectively.
• Bachelor’s degree.

Benefits

• Chance to become a part of a dynamically growing biopharmaceutical company.
• Friendly organizational culture.
• Hybrid working model (3 days in the office, 2 days from home).
• Training opportunities and professional development.
• Flexible working hours and additional days off (Abbvie Days).
• Charity initiatives including Week of possibilities - days of employee volunteering.
• Extensive benefits package (Multisport, private medical care, life insurance).
• Wellness initiatives – global events promoting work-life balance, physical and mental well-being.