German Speaking Customer Consultant - Remote

Overview

Mercier Consultancy is seeking a talented German Speaking Customer Consultant to join our Online Services Department. In this pivotal role, you will provide exceptional support to our German-speaking clients, guiding them through our online services and ensuring a seamless and satisfying experience. Your fluency in German will play a crucial role in fostering effective communication and building strong relationships with our clientele.

In Short

• Assist German-speaking clients with queries regarding our online services via multiple channels, including phone, email, and chat
• Troubleshoot issues related to online products and services and provide timely solutions
• Maintain accurate records of client interactions and document troubleshooting steps
• Collaborate with technical teams to escalate complex issues and ensure resolution
• Educate clients on product functionalities, features, and best practices
• Gather client feedback to continuously improve service offerings and support processes
• Stay informed about industry trends and updates in key online services technologies

Requirements

• Fluency in German
• Experience in customer support or related field
• Strong communication skills
• Ability to troubleshoot technical issues
• Familiarity with online services and technologies
• Team collaboration skills
• Client-focused mindset

Benefits

• Opportunity to work in a dynamic team
• Gain valuable insights into the industry
• Enhance client satisfaction
• Professional development opportunities