Customer Success Manager - Remote

Overview

The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives.

In Short

• Proactively build relationships with customers.
• Identify and mitigate risk in customer accounts.
• Expand product adoption within a specified book of business.
• Maintain monthly recurring revenue for assigned customers.
• Lead initiatives through structured account planning.
• Analyze customer health metrics and execute strategies.
• Leverage multi-channel communication strategies.
• Identify expansion opportunities through engagement.
• Advocate for the voice of the customer within the company.
• Manage the full renewal lifecycle for accounts.

Requirements

• 1-3 years of customer success or account management experience.
• Proven track record of meeting customer retention goals.
• Strong analytical and problem-solving skills.
• Experience with complex technologies (e.g., VoIP, UCaaS).
• Strong written and verbal communication skills.
• Ability to manage and collaborate with internal teams.
• Experience engaging with various customer stakeholders.
• Solution-oriented mindset.
• Experience in Video, Contact Center, or Web Collaboration is desired.
• Proven experience leveraging AI-enabled tools.

Benefits

• Competitive salary based on location and experience.
• Opportunities for merit increases and bonuses.
• Potential for variable compensation incentives.
• Equal employment opportunities for all employees.
• Support for individuals with disabilities.