Installation Service Manager - Remote

Overview

The Installation Service Manager is responsible for the installation customer experience by leading contractor installation partners, ensuring jobs are managed effectively throughout the installation lifecycle.

In Short

• Manage contractor relationships and ensure excellent customer experience.
• Oversee installation services in assigned territory.
• Conduct performance management and regular partnership reviews.
• Analyze contractor metrics and identify areas for improvement.
• Maintain communication between sales and installation teams.
• Ensure adherence to service level agreements.
• Drive customer satisfaction through quality control checks.
• Provide training and support to contractors.
• Collaborate with Sourcing Team for contractor pipeline management.
• Engage in continuous improvement of installation processes.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• Experience in the construction/home improvement industry.
• Strong vendor management and negotiation skills.
• Excellent interpersonal and communication skills.
• Ability to analyze data and identify trends.
• Problem-solving and multi-tasking abilities.
• Technical aptitude and willingness to learn.
• Strong organizational and time management skills.
• Ability to travel 5-10% of the time.
• Proficient in Excel and PowerPoint.

Benefits

• Annual base salary range: $79,000 - $89,000.
• Bonus Target Range: 5%.
• Generous benefits package including medical, dental, vision, life, and disability.
• Company culture prioritizing internal development and growth.
• Paid time off.
• 401(k) plan with employer matching.
• Paid parental leave.
• Wellness programs and product discounts.