Customer Success Manager - Remote

Overview

The Customer Success Manager will help define the way that we work with our customers and design the strategy we apply at both a macro and micro level. In addition to leading our customers from pre-sale through onboarding and the rest of their journey with edX for Business. The CSM will require a “builder mentality” to refine the function as we establish customer goals and design programs that best serve those goals.

In Short

• Onboard new edX For Business customers.
• Develop a trusted advisor relationship with clients.
• Analyze customer and learner data.
• Work collaboratively to design creative solutions.
• Understand the capabilities of edX’s platform.
• Design and enhance the edX For Business lifecycle experience.
• Work closely with Product to communicate customer needs.

Requirements

• 3+ years of experience in Customer Success Management.
• Analytical mind and a passion for problem solving.
• Collaborative spirit for cross-functional projects.
• Ability to stay organized and prioritize tasks.
• Knowledge of Salesforce, Tableau, Excel.
• Experience in a SaaS environment.
• Proficiency in a foreign language is a plus.
• Experience with SSO or API configuration is a bonus.

Benefits

• Medical, dental, and vision coverage.
• Life insurance, disability, and 401(k) employer match.
• Employee stock purchase plan.
• Free snacks and drinks in-office.
• Generous paid holidays and leave policies.
• Additional time off benefits include volunteer days and parental leave.