Field Service Engineer - Remote

Overview

The Field Service Engineer provides essential customer support through on-site installation, troubleshooting, and repair of complex equipment and systems, ensuring customer satisfaction and operational efficiency.

In Short

• Install and maintain analytical instrumentation at customer sites.
• Provide troubleshooting and repair services within established protocols.
• Communicate service offerings and training to customers.
• Maintain tools and service parts inventory.
• Develop technical skills to enhance service delivery.
• Complete administrative tasks including time reporting and training.
• Adhere to health and safety regulations in the working environment.
• Travel as required to meet customer needs.
• Work in controlled laboratory environments requiring personal protective equipment.
• Maintain high standards of customer service and technical expertise.

Requirements

• BA in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related.
• 5+ years of experience with laboratory equipment repair.
• Ability to travel as required by business needs.
• Valid driver’s license.
• Strong problem-solving and communication skills.
• Experience with Microsoft 365.
• Knowledge of laboratory safety practices.
• Ability to work under time constraints and maintain focus.
• Excellent interpersonal skills and customer satisfaction focus.
• Ability to handle hazardous materials safely.

Benefits

• Competitive salary range of $56,500 - $84,000/year.
• Company-provided vehicle, phone, and laptop.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Commitment to diversity and equal opportunity employment.