Sr Customer Success Manager - ENT & Commercial (French) - Remote

Overview

The Customer Success Manager at 1Password plays a crucial role in guiding customers through best practices and ensuring they derive maximum value from their investment in security and privacy.

In Short

• Work proactively to help customers maximize their investment in 1Password.
• Establish long-term relationships with customers.
• Act as a trusted advisor to customers.
• Guide customers through their 1Password lifecycle.
• Collaborate closely with Onboarding and Account Executives.
• Champion customer needs and priorities.
• Focus on customer retention and adoption goals.
• Engage with customers both proactively and reactively.
• Demonstrate understanding of customer structure and needs.
• Drive awareness of customer value and investment.

Requirements

• Experience in customer success or a related field.
• Strong relationship management skills.
• Ability to understand customer needs and structure.
• Excellent communication skills.
• Proven track record in customer retention.
• Experience in advisory roles.
• Ability to work collaboratively with teams.
• Proactive approach to customer engagement.
• Understanding of security and privacy best practices.
• Ability to drive customer adoption goals.

Benefits

• Remote work opportunity.
• Work with a leading security company.
• Be part of a culture that values simplicity and honesty.
• Opportunity to make a significant impact on customer success.
• Collaborative and supportive team environment.
• Access to professional development resources.
• Flexible working hours.
• Engage with a diverse customer base.
• Contribute to a safer digital future.
• Competitive compensation package.