Senior Renewals Manager - Remote

Overview

We are seeking a highly motivated Senior Renewals Manager to manage the renewals process for our security software products, ensuring high customer retention rates and fostering long-term relationships with clients.

In Short

• Manage the renewal process for high-value, complex customer accounts.
• Apply a consultative approach to mitigate churn risks.
• Build and maintain meaningful relationships with clients.
• Lead renewal pricing and commercial term negotiations.
• Leverage usage analytics and customer health data for forecasting.
• Collaborate with cross-functional teams for smooth execution of renewals.
• Educate customers on product value and enhancements.
• Ensure compliance of renewal agreements with company policies.
• Contribute to the refinement of renewal processes and tools.
• Mentor junior team members in best practices.

Requirements

• 4+ years of experience in renewals, account management, or customer success.
• Strong knowledge of SaaS business models and subscription terms.
• Proven experience in handling complex renewal negotiations.
• Excellent communication and relationship-building skills.
• Proficient in Salesforce, Gainsight, and other tools.
• Outstanding analytical and forecasting skills.
• Experience working collaboratively with cross-functional teams.
• Please note that this job description is subject to modifications.

Benefits

• Work in a dynamic and fast-paced environment.
• Contribute to the digital safety of millions.
• Join a team of curious and driven individuals.