Senior Manager, Customer Advocacy - Remote

Overview

As a Senior Manager, Customer Advocacy at 1Password, you will oversee the advocacy team and drive execution across strategic programs that celebrate and elevate customers as champions of the brand.

In Short

• Lead the advocacy team during the director’s maternity leave.
• Manage and scale advocacy programs.
• Collaborate with Marketing, Sales, Customer Success, and Product teams.
• Design initiatives to spotlight customer impact and foster loyalty.
• Track engagement metrics and report outcomes to leadership.
• Oversee the health of the case study and video pipeline.
• Ensure service-level expectations are met in reference requests.
• Drive adoption of advocacy platforms like SlapFive.
• Build a global community for peer-to-peer connections.
• Implement a structured recognition program for customers.

Requirements

• 8 years of experience in customer advocacy or related roles.
• Proven track record in building advocacy programs.
• Strong project management and multitasking skills.
• Excellent communication and executive presence.
• Hands-on experience with platforms like Salesforce and Gainsight.
• Creative thinker with a focus on customer experiences.
• Ability to balance short-term execution with long-term strategy.
• Experience managing teams or leading projects.
• Comfort engaging with C-level executives.
• Strong coaching and mentoring skills.

Benefits

• Competitive health benefits.
• Generous PTO policy.
• Equity grants and retirement matching.
• Paid volunteer days.
• Remote-first work environment.