Remote Otter LogoRemoteOtter

Senior Customer Trainer - Remote

Posted 4 days ago
Customer Service
Full Time
USA, Canada
77000 - 104000 USD/year

Overview

The Senior Customer Trainer at 1Password plays a crucial role in helping customers effectively utilize the company's products by developing training content and conducting engaging virtual training sessions.

In Short

  • Collaborate with cross-functional teams to develop training content.
  • Conduct engaging virtual training sessions for customers.
  • Customize training plans for large or complex deployments.
  • Mentor junior specialists in delivering training sessions.
  • Provide post-training support and track customer progress.
  • Utilize instructional design tools to enhance training materials.
  • Gather feedback for continuous improvement of training.
  • Strong understanding of adult learning principles required.
  • Remote opportunity available within Canada and the US.
  • Annual salary range based on location and experience.

Requirements

  • 5+ years of experience in customer-facing roles, preferably in SaaS.
  • Proven ability to develop and facilitate virtual training sessions.
  • Experience with instructional design tools preferred.
  • Strong communication and interpersonal skills.
  • Time management and problem-solving skills.
  • Strong analytical skills to assess training effectiveness.
  • Familiarity with LMS and CRM tools is a plus.
  • Bonus: Familiarity with 1Password or password managers.

Benefits

  • Health and dental benefits.
  • Generous paid time off policy.
  • Company equity for full-time employees.
  • Retirement matching program.
  • Paid volunteer days.
  • Peer-to-peer recognition programs.
  • Equity grant and participation in incentive programs.
  • Support for professional growth and development.
  • Inclusive and diverse workplace culture.
  • Remote work flexibility with occasional travel.
1Password logo

1Password

1Password is a leading cybersecurity company that specializes in password management and digital security solutions. The company is dedicated to helping individuals and organizations protect their sensitive information through innovative technology and user-friendly applications. With a focus on security, privacy, and ease of use, 1Password empowers users to manage their passwords and secure their online identities effectively.

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