Senior Customer Trainer - Remote

Overview

The Senior Customer Trainer at 1Password plays a crucial role in helping customers effectively utilize the company's products by developing training content and conducting engaging virtual training sessions.

In Short

• Collaborate with cross-functional teams to develop training content.
• Conduct engaging virtual training sessions for customers.
• Customize training plans for large or complex deployments.
• Mentor junior specialists in delivering training sessions.
• Provide post-training support and track customer progress.
• Utilize instructional design tools to enhance training materials.
• Gather feedback for continuous improvement of training.
• Strong understanding of adult learning principles required.
• Remote opportunity available within Canada and the US.
• Annual salary range based on location and experience.

Requirements

• 5+ years of experience in customer-facing roles, preferably in SaaS.
• Proven ability to develop and facilitate virtual training sessions.
• Experience with instructional design tools preferred.
• Strong communication and interpersonal skills.
• Time management and problem-solving skills.
• Strong analytical skills to assess training effectiveness.
• Familiarity with LMS and CRM tools is a plus.
• Bonus: Familiarity with 1Password or password managers.

Benefits

• Health and dental benefits.
• Generous paid time off policy.
• Company equity for full-time employees.
• Retirement matching program.
• Paid volunteer days.
• Peer-to-peer recognition programs.
• Equity grant and participation in incentive programs.
• Support for professional growth and development.
• Inclusive and diverse workplace culture.
• Remote work flexibility with occasional travel.