Manager, Zendesk - Remote

Overview

As the Manager, Zendesk, you will own the strategy, deployment, administration, and continuous improvement of our Zendesk ecosystem and related integrations that power our Customer Experience operations.

In Short

• Lead the strategy and administration of Zendesk.
• Design scalable workflows and implement automations.
• Partner with cross-functional teams to enhance customer experience.
• Measure success through key performance metrics.
• Manage a team and foster a culture of accountability.
• Build and maintain integrations with key systems.
• Administer data governance and compliance.
• Deliver training and change management initiatives.
• Monitor platform performance and manage incidents.
• Drive measurable improvements in customer satisfaction.

Requirements

• 4+ years administering Zendesk.
• People leadership experience (1-2 years).
• Expertise in automations and data flows.
• Strong SQL and API skills.
• Experience with Salesforce and other integrations.
• Excellent communication and stakeholder management skills.
• Proven impact on customer satisfaction metrics.
• Zendesk Admin Certification preferred.
• Experience with multi-language support a plus.
• Familiarity with call center technologies.

Benefits

• Competitive salary and benefits program.
• Generous paid time off policy.
• Equity grant participation.
• Health and dental benefits.
• Retirement matching program.
• Paid volunteer days.
• Remote-first work environment.
• Opportunities for career development.
• Access to cutting-edge technology and tools.
• Inclusive and diverse workplace culture.