Head of Implementation - Remote

Overview

The Head of Implementation will oversee the strategic and operational direction of the implementation team, driving improvements in customer onboarding and satisfaction.

In Short

• Define and drive the strategic vision for implementation and professional services.
• Build, lead, and mentor a cross-functional team.
• Develop and manage team KPIs.
• Partner with other departments to align on customer requirements.
• Lead key strategic initiatives for deployment and product adoption.
• Standardize and improve onboarding and implementation processes.
• Create scalable playbooks for implementations.
• Track and report on project health and performance.
• Oversee delivery of implementation projects.
• Foster a customer-first mindset focused on long-term success.

Requirements

• 10+ years in professional services or implementation roles.
• 5+ years in a leadership role, preferably in SaaS or cybersecurity.
• Strong business acumen and project management skills.
• Analytical and strategic thinking abilities.
• Collaboration skills with senior leaders.
• Excellent communication and interpersonal skills.
• Experience in leading strategic initiatives.
• Proven success in building high-performing teams.

Benefits

• Competitive salary and commission eligibility.
• Health and dental benefits.
• Generous paid time off.
• Equity grant options.
• Retirement matching program.
• Paid volunteer days.
• Remote-first work environment.