Customer Support Specialist – Solutions & Satisfaction Management - Remote

Overview

The position involves being a key contact for first-level support, handling complex technical and commercial inquiries, and ensuring customer satisfaction in the renewable energy sector.

In Short

• Act as a contact for first-level support and site managers.
• Resolve complex technical and commercial inquiries.
• Handle data protection and legal inquiries in coordination with the legal department.
• Bridge communication between customers, customer care, and various departments.
• Identify software and hardware errors and assist in their resolution.
• Analyze complaint reasons and suggest process improvements.

Requirements

• At least 3 years of relevant experience in customer service.
• Technical affinity and understanding of renewable energy.
• Strong communication skills and a passion for helping others.
• Fluency in German (C-level); additional languages are a plus.

Benefits

• Opportunity to work in new offices in Hamburg, Berlin, and Munich, or remotely.
• Use of technical equipment for personal use.
• Be part of a rapidly growing company with significant development potential.
• Flat hierarchies and immediate responsibility from the start.
• Contribute to the sustainable transformation of the energy infrastructure.
• Access to over 7,600 sports partners with the EGYM Wellpass.
• Flexible and eco-friendly commuting options with job bike leasing.
• Benefits and discounts through Futurebens.