Customer Support Specialist (Incident Resolution) - Remote

Overview

Join a fast-growing international travel-tech company as a Customer Support Specialist (Incident Resolution) to help keep clients happy and operations smooth.

In Short

• Be part of an awesome team in a travel-tech company.
• Help clients with incident resolution.
• Work in a fast-paced environment.
• Opportunities for growth within the company.
• Passionate about travel and technology.
• Focus on customer satisfaction.
• Collaborate with a fantastic team.
• Problem-solving is key to the role.
• Support operations to ensure smooth functioning.
• Engage with clients to resolve issues effectively.

Requirements

• Experience in customer support roles.
• Strong problem-solving skills.
• Ability to work in a team.
• Excellent communication skills.
• Familiarity with travel technology is a plus.
• Ability to handle incidents efficiently.
• Passion for helping people.
• Adaptability in a fast-paced environment.
• Willingness to learn and grow.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote work options.
• Opportunities for professional development.
• Supportive team culture.
• Access to travel-related perks.
• Health and wellness benefits.
• Work-life balance initiatives.
• Engaging team-building activities.
• Recognition and rewards for performance.