Customer Success Manager, Digital - Commerce Cloud - Remote

Overview

The Customer Success Manager will serve as a trusted advisor and partner for Salesforce’s customer organizations, focusing on maximizing the value of their Salesforce investment, particularly in the Commerce Cloud.

In Short

• Serve as the single point of accountability for customer success.
• Forge deep relationships with customers and account teams.
• Help customers achieve business goals on the Salesforce platform.
• Provide proactive Salesforce feature guidance.
• Act as an advocate for customers during issue resolution.
• Minimum of 8 years experience in customer success or technical consulting.
• Exceptional communication and presentation skills required.
• Experience with Salesforce Commerce Cloud preferred.
• Office-flexible with expectation to be in office 3 days a week.
• Salary range is $133,400 to $223,700 based on location.

Requirements

• Minimum of 8 years work experience in customer success or technology consulting.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Experience leading cross-functional teams.
• Minimum of 2 years experience with Salesforce Commerce Cloud.
• Salesforce product certifications are a plus.
• Knowledge of software development processes.
• Experience with enterprise-level customers.

Benefits

• Competitive salary and incentive compensation.
• Equity opportunities.
• Comprehensive benefits package.
• Support for career growth and development.
• Inclusive workplace culture.