Senior Customer Success Manager - Marketing Cloud - Remote

Overview

The Customer Success Manager (CSM) at Salesforce is responsible for ensuring the success of the company's largest customers by acting as a primary contact point and trusted advisor, focusing on their business goals and maximizing the value of their Salesforce investment.

In Short

• Serve as the primary contact for high-profile Salesforce customers.
• Focus on improving customers' technical and operational health.
• Build strong relationships with customer executives and stakeholders.
• Provide proactive support and guidance on Salesforce features.
• Act as a point of contact for major incidents and resolutions.
• Conduct quarterly reviews and provide tailored recommendations.
• Collaborate with internal teams for customer success.
• Adapt to evolving Salesforce needs and roles.
• Minimum 5 years of experience in Customer Success or related fields.
• Exceptional communication skills and technical understanding.

Requirements

• 5+ years in Technical Customer Success or SaaS platforms.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Experience with cross-functional team leadership.
• Preferred: 2+ years in Salesforce Ecosystem.
• Salesforce product certifications are a plus.
• Deep understanding of Marketing Cloud and digital marketing trends.
• Degree or equivalent experience required.

Benefits

• Inclusive workplace and equal opportunity employer.
• Support for work-life balance and personal growth.
• Access to resources for professional development.
• Opportunities to shape the future of business with AI.
• Collaborative and innovative work environment.