Senior Customer Marketing Manager - Remote

Overview

Jellyfish is seeking a highly motivated and experienced Senior Customer Marketing Manager to join our growing team. In this role, you will be instrumental in building strong customer relationships, driving product adoption & customer retention, and amplifying the voices of our customers. You will also be responsible for building strong stakeholder relationships and enabling internal teams to share the voice of the customer, externally.

In Short

• Develop strong relationships with our best customers
• Partner with CS, PM, Sales & Marketing to shape our storytelling strategy
• Interview customers and craft compelling stories to highlight their success
• Manage and evolve our strategy with G2, Gartner & other peer review platforms
• Source customers to feature in broader marketing initiatives (e.g. event speaker)
• Own & mature our Deeto instance to scale customer proof
• Support our peer reference program in partnership with sales & CS
• Develop a lifecycle marketing strategy to grow NRR/GRR & create customers for life
• Plan and manage virtual events to foster customer community and education
• Regularly share customer insights to influence marketing strategy & wider company

Requirements

• 6+ years of experience in customer marketing or lifecycle marketing in B2B SaaS, ideally for post Series C companies
• Strong communication and interpersonal skills
• Passion for customer storytelling
• Experience with tools like Deeto, Salesforce, Gainsight, & Asana
• Familiarity with customer review platforms & strategies (e.g. G2, GPI, etc)
• Comfortable managing multiple projects simultaneously; drawing insights from data

Benefits

• Performance-driven environment
• Team-oriented culture
• Opportunities for personal and professional growth
• Fun work environment