Aplos Account Manager - Remote

Overview

Aplos is seeking a growth-minded Account Manager to deliver a world-class customer experience, focusing on customer retention, expansion, and cross-selling multiple products for the Aplos customer base.

In Short

• Own retention, expansion, and cross-selling for Aplos customers.
• Negotiate contracts and help customers achieve success with products.
• Monitor customer health and identify expansion opportunities.
• Collaborate with Product, Sales, Engineering, and Operations teams.
• Manage customer onboarding and renewals.
• Develop scalable processes for customer engagement.
• Communicate effectively with customers and stakeholders.
• Drive customer adoption and usage of products.
• Use customer data to prioritize tasks and communications.
• Work in a mission-driven, innovative team environment.

Requirements

• Experience in Customer Success or Account Management.
• A keen eye for opportunities to increase customer value.
• Ability to pitch products and maintain a sales pipeline.
• Strong problem-solving skills and resilience.
• Ability to juggle multiple relationships and tasks.
• Experience with Gainsight and/or Salesforce is a bonus.
• Ability to evaluate and troubleshoot customer issues.
• Genuine passion for serving nonprofit and church customers.
• Ability to create and execute processes for growth.
• Strong communication and negotiation skills.

Benefits

• Generous package including discretionary time off.
• Health, dental, and vision insurance.
• 401K matching program.
• Opportunity for growth and leadership.
• Dynamic and innovative work environment.
• Work with a mission-driven team.
• Flexible working conditions.
• Access to ongoing training and development.
• Collaboration with cross-functional teams.
• Contribution to meaningful projects in the nonprofit sector.