Service Desk L1 - Fresher - Remote

Overview

This position involves providing technical support and assistance to customers remotely, ensuring client satisfaction and resolving issues at first contact.

In Short

• Serve as the first point of contact for technical assistance via phone, chat, and email.
• Experience in Core IT Support, addressing clients worldwide (24*7).
• Troubleshoot and configure desktop hardware and peripherals.
• Work effectively in a team and communicate through chat systems.
• Knowledge of Windows operating systems, hardware diagnosis, and software troubleshooting.
• Experience in a fast-paced environment.
• Strong customer service experience and excellent communication skills.
• Ability to multitask and perform tasks within SLAs.
• Document ticket creation and follow up with customers.
• Identify and suggest improvements to procedures and knowledge base articles.

Requirements

• 0-0.6 months of experience in IT Support.
• Bsc (IT, Computer) or B.Tech/BE, BCA, M.Tech, MCA, Msc (Computer).
• Ability to diagnose and resolve basic technical issues faster.
• 24/7 rotational shift availability.

Benefits

• Comprehensive benefits package including medical insurance and flexible leave policy.
• Competitive compensation based on performance.
• Supportive work culture focused on innovation and collaboration.