Help Desk Analyst L1 - Remote

Overview

The Help Desk Analyst L1 will provide Level 1 support to clients, assisting with IT product and service issues, and troubleshooting various technical problems.

In Short

• Work from home position for residents of New York.
• Provide technical support via phone, chat, and email.
• Triage and resolve Level 1 incidents such as password resets and network issues.
• Identify hardware and software requests.
• Train and mentor other service desk associates.
• Opportunity for advancement and various shift schedules.
• Competitive hourly pay based on experience.
• Comprehensive benefits package including medical and 401K.
• Required to manage call lengths and handle customer inquiries effectively.
• Must have a high school diploma or equivalent experience.

Requirements

• High School Diploma/GED or equivalent experience.
• Experience in help desk/service desk preferred.
• Knowledge of desktop hardware and peripherals.
• Effective soft skills and active listening abilities.
• Ability to thrive in a fast-paced environment.
• Basic understanding of Microsoft Outlook and Windows 10.

Benefits

• 3 weeks paid time off.
• Medical, dental, and vision coverage.
• 401K matching.
• Room for advancement and job mobility.
• Supportive team environment.