L1 Help Desk Analyst - IAM - Remote

Overview

The L1 Help Desk Analyst - IAM role at Kyndryl is an entry-level position designed for individuals looking to start their career in IT. This role focuses on providing exceptional customer support and problem-solving assistance.

In Short

• Entry-level IT support position with a focus on customer service.
• Opportunity to learn about various Kyndryl job roles.
• Training provided on Microsoft 365, Azure, and other platforms.
• Work with back-office teams to handle escalations.
• Growth opportunities with potential to move up in the company.
• Flexible approach to adapt to customer needs.
• Focus on developing a knowledge base for faster issue resolution.
• Strong emphasis on teamwork and communication.
• Support provided via remote tools.
• Inclusive workplace culture promoting diversity.

Requirements

• 1.6 - 2 years of Service Desk experience.
• Understanding of ITIL best practices.
• Familiarity with IAM concepts.
• Knowledge of Azure and Active Directory.
• Experience with Service Now tool.
• Strong analytical skills for resolving technical issues.
• Proficient in Microsoft Excel and Word.
• Ability to manage multiple tasks efficiently.
• Excellent communication skills.
• Customer-focused mindset.

Benefits

• Access to professional learning programs and certifications.
• Support for personal and professional development.
• Inclusive workplace culture.
• Opportunity to work with Fortune 100 clients.
• Flexible work environment.
• Employee volunteering and giving platform.
• Investment in employee success.
• Access to state-of-the-art resources.
• Ability to bring your whole self to work.
• Networking opportunities with mentors.