L1 Help Desk Analyst - IAM - Remote

Overview

The L1 Help Desk Analyst at Kyndryl is a gateway role for individuals interested in IT, focusing on customer service and problem-solving in a fast-paced environment.

In Short

• Entry-level position for those interested in IT.
• Help customers solve problems using various communication tools.
• Work with back-office teams for escalations.
• Opportunities for learning and mentorship.
• Gain expertise in Microsoft 365 and earn certifications.
• Fast-paced and engaging work environment.
• Customer-focused role prioritizing satisfaction.
• Collaboration with senior co-workers.
• Potential career advancement opportunities.
• Flexible approach to customer needs.

Requirements

• 1.6 - 2 years of Service Desk experience.
• Understanding of ITIL best practices.
• Familiarity with IAM concepts.
• Knowledge of Azure & Active Directory.
• Experience with ServiceNow tool.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel and Word.
• Excellent communication skills.
• Experience in providing customer support.
• Ability to manage multiple tasks effectively.

Benefits

• Access to employee learning programs and certifications.
• Supportive workplace culture promoting diversity.
• Opportunities for personal and professional development.
• Engagement in community volunteering and giving.
• State-of-the-art resources and innovative environment.
• Career advancement opportunities within the company.
• Inclusive workplace encouraging collaboration.
• Focus on employee well-being and support.
• Access to a wide variety of job roles.
• Encouragement of curiosity and innovation.