Default Services Specialist - Remote

Overview

The Default Services Specialist supports the management of manufactured housing loans in default, focusing on operator communication and property inspection oversight.

In Short

• Serve as the primary liaison with manufactured home community operators.
• Collaborate with Collections and Loss Mitigation teams.
• Order, track, and review field inspections.
• Monitor and escalate indicators of abandonment.
• Support voluntary surrender processing.
• Maintain accurate records of communications and updates.
• Help standardize inspection workflows and reporting formats.
• Assist Collections team with property conditions confirmation.
• Partner with Loss Mitigation for account validation.
• Ensure compliance with servicing standards and regulations.

Requirements

• 2+ years of experience in mortgage servicing or default management.
• Ability to work cross-functionally with internal and external stakeholders.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Familiarity with default servicing milestones.
• Experience using servicing platforms is a plus.
• Self-motivated and adaptable to a fast-paced environment.

Benefits

• Competitive salary with potential for bonuses.
• Equity in the company.
• Remote work flexibility.
• Comprehensive health coverage.
• Flexible spending accounts.
• Training and licensing support.
• Generous paid time off.
• Wellbeing programs.
• Paid parental leave.
• Career growth opportunities.