Senior Customer Support Engineer - Mobile Apps & Cybersecurity - Remote

Overview

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

In Short

• Become the technical expert responsible for supporting customers using Zimperium's solution.
• Ensure high levels of customer satisfaction and take ownership of customer issues.
• Collaborate with product, devops, and engineering teams.
• Understand mobile applications and troubleshoot issues reported by customers.
• Gather customer feedback and escalate unresolved product issues.
• Develop technical documentation for specific customer needs.
• Maintain visibility on potential risks to management.
• Work closely with customer success and development teams across different time zones.
• Strong SQL, Python, and Java scripting skills required.
• Experience with mobile apps and MDM solutions is a plus.

Requirements

• Bachelor’s in computer science or equivalent engineering degree.
• 5+ years of experience in customer support roles, preferably in security and mobile device management.
• Hands-on experience with cloud-based web applications.
• Extensive troubleshooting skills and knowledge of debugging.
• Excellent communication skills and customer-oriented approach.
• Experience in mobile app delivery and deployment on iOS and Android is a plus.

Benefits

• Opportunity to work with a leading company in mobile security.
• Collaborative work environment with cross-functional teams.
• Potential for career growth in a fast-paced industry.
• Work remotely from India.