Customer Support Engineer - Mobile Apps & Cybersecurity - Remote

Overview

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

In Short

• Provide technical support for Android applications.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Develop and maintain technical documentation.
• Stay updated with advancements in mobile application development.
• Ensure high customer satisfaction through timely updates.
• Take ownership of customer issues and ensure resolutions.
• Strong understanding of mobile application development.
• Experience in Java and SQL.
• Excellent communication and collaboration skills.
• 5+ years of experience in customer support roles.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in customer support & service roles.
• Self-motivated with troubleshooting skills.
• Customer-oriented with post-sales application support experience.
• Excellent spoken and written communication skills.

Benefits

• Opportunity to work with an industry leader in mobile security.
• Collaborative work environment.
• Chance to develop technical expertise.
• Work with cutting-edge technology.
• Potential for career growth.