L3 Customer Support Engineer (C++, Android, iOS) - Remote

Overview

The Customer Support Engineer at Zimperium plays a crucial role in providing technical support and guidance for customers using the zShield and zKeyBox products, ensuring they receive the maximum benefit from the solutions offered.

In Short

• Key position in customer support for zShield and zKeyBox products.
• Responsible for technical delivery, support, and product enhancement.
• Hands-on troubleshooting for high priority customer escalations.
• Act as an advisor to key customers on implementation and ongoing issues.
• Collaborate with product management to identify enhancements based on customer feedback.
• Develop and grow service management/support for designated products.
• Provide guidance and training to other support engineers.
• Excellent communication skills required.
• Education: Bachelor's Degree or equivalent experience.
• Experience in enterprise software implementation preferred.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• Ability to interface with customers professionally.
• Resourceful, flexible, and accountable team player.
• Passion for learning and constant improvement.
• Excellent written and verbal communication skills.
• Organized and self-starter.
• Experience in software development: C, C++, Java, Android, and iOS.
• Familiarity with build systems like Android Studio and XCode.
• Knowledge of Cyber Security preferred, but not required.

Benefits

• Work with an industry leader in mobile security.
• Opportunity to engage with cutting-edge technology.
• Collaborative work environment.
• Professional development opportunities.
• Contribute to product enhancements that improve customer satisfaction.