Customer Support Specialist (Hospitality) - Remote

Overview

ZigZag is looking for a Customer Support Specialist to join our team! This role is on a hybrid working setup.

In Short

• Join a fast-growing company focused on supporting small businesses.
• Provide exceptional customer support in a hybrid work environment.
• Handle inquiries and escalations across various channels.
• Work on shifting schedules to provide 24/7 service.
• Collaborate with team members to enhance customer experience.
• Participate in training and upskilling opportunities.
• Embrace feedback and share ideas for improvements.
• Develop a deep understanding of delivery services.
• Contribute to a positive team culture.
• Enjoy various benefits including remote allowances and paid holidays.

Requirements

• Genuine desire to deliver excellent service.
• Ability to work in a team on shifting schedules.
• Experience in handling escalations via multiple channels.
• Flexibility to thrive in a hybrid work environment.
• Excellent written and spoken English skills.
• Strong problem-solving skills and attention to detail.
• Self-starter personality with minimal supervision.
• Comfortable with technology and digital tools.
• Sound judgment and decision-making capability.

Benefits

• PHP 25,000 - PHP 30,000 basic pay per month.
• Company-provided laptop.
• Remote allowance of PHP 10,000.
• 15 days of paid holidays and sick leave.
• Birthday leave and wellness allowance.
• Night differential pay and allowances as applicable.
• Fun budget for team events.
• Opportunity to work with a supportive team.