B2B Relationship Manager - Remote

Overview

Zero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.

In Short

• Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts.
• Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
• Serve as first point of contact for billing, account receivable, third party audit requests etc.
• Organize and lead monthly calls and quarterly business reviews with supported clients.
• Work with Engineering, Product, Sales, Finance and Marketing teams to impact product roadmaps.
• Identify upsell and cross-sell opportunities and adoption of new products.
• Design and implement data-driven reporting to track client satisfaction.
• Own retention and contract renewals.
• Excel at operating in a dynamic and quickly changing environment.
• Act as internal buffer between client and leadership team.

Requirements

• Motivated by Zero Hash’s mission and creating a seamless experience for clients.
• Bachelor's degree or equivalent practical experience.
• 5-7 years of experience in B2B Relationship Management.
• Exceptional written and verbal communication.
• Ability to work independently in a fast-paced environment.
• Receptive to feedback and implements changes with a positive attitude.
• Interest in being a relationship builder and dynamic project manager.
• Experience working in a complex ecosystem of SaaS or payments products.
• Ability to translate complex business concepts into easy-to-understand conversations.
• Travel requirements up to 20% to Zero Hash offices and client locations.
• Experience with contract negotiation and dispute resolution.
• Experience in fintech, brokerage, and/or the crypto industry.

Benefits

• Chance to earn equity.
• Maternity & Paternity leave.
• WeWork Membership.
• WFH Yearly Stipend.
• L&D Stipend (after 6 months).