Digital Client Partner - Remote

Overview

The Digital Client Partner is responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers, ensuring customer satisfaction and maximizing revenue through upselling and cross-selling Zenergi products and services.

In Short

• Responsible for customer success management.
• Build and maintain strong relationships with key customer portfolios.
• Develop proposals and presentations for upselling opportunities.
• Establish renewal goals and negotiate contract terms.
• Educate customers on new products and services.
• Conduct customer satisfaction audits and recommend solutions.
• Act as the voice of the customer within the company.
• Analyse customer data for optimisation opportunities.
• Track and report key performance metrics.

Requirements

• Passion for delivering customer value.
• Able to work independently and collaboratively.
• Results-oriented mindset with a focus on targets.
• Experience with customer relationship management systems.
• Knowledge of the energy industry is desirable.

Benefits

• Zen Points scheme for shopping vouchers.
• Opportunities for volunteering and charity events.