Customer Success Manager - Remote

Overview

As a Customer Success Manager at Zello, you will own a large book of business and drive customer engagement, retention, and expansion through an at-scale approach.

In Short

• Own and grow a large portfolio of enterprise, mid-market, and SMB accounts.
• Drive product adoption and value realization through automated campaigns.
• Monitor customer health and engagement metrics.
• Develop scalable programs for onboarding and training.
• Implement data-driven segmentation for proactive outreach.
• Partner with marketing, product, and support teams.
• Identify expansion and upsell opportunities.
• Reduce churn and increase retention.
• Be the voice of the customer for product improvements.

Requirements

• 2+ years of experience in Customer Success or Account Management.
• Experience managing a high-volume customer portfolio.
• Strong understanding of customer lifecycle management.
• Proficiency in customer success platforms/CRM tools.
• Ability to leverage automation and digital strategies.
• Analytical mindset to interpret customer data.
• Exceptional communication skills.
• Comfortable working with cross-functional teams.

Benefits

• Competitive pay and equity with significant upside.
• Flexible work schedules and unlimited paid time off.
• Sabbatical after every five years of service.
• Free snacks and a ping-pong table in the break room.